The long-form of HIPAA is Health Insurance Portability and Accountability Act and it is a legislation in the US that is designed for both protecting the health insurance of US citizens and providing safeguards to the process of handling the personal and medical data of the patients. This protection is standard in Europe and is a legal requirement for the citizen of the EU. So that a CRM system is HIPAA compliant it needs to have policies and systems to make sure that the data of the clients is confidentially maintained and stored securely.
Balancing security with other priorities
There were in the excess of 53,300 cybersecurity breaches last year alone. It is impossible to guard against all kinds of attacks. Although you should never say “do not worry about cybersecurity”, you need to keep this in perspective. Your clients may forgive a hack but they will never forgive a poor response by you to the hack. The organization has a high-risk profile and one of the significant aspects of it is cybersecurity. How is it possible to balance HIPAA compliance with other important priorities such as ease of use, ROI, and customer service?
1. Be aware of your legal position in case of HIPAA compliance: The US federal government is not responsible for handing out the HIPAA compliance certifications. As this compliance is significant be proactive and perform your research. There are some awareness programs available that offer solutions that are ahead of government regulations. So that organizations are certified they have to establish that they have full control over data. Data control is provided at many points in a system that begins with data intake and through to data creation, storage, access, and exchange.
2. Ideal CRM with HIPAA compliance
There is no need to be an IT expert to tell when something is not right with CRM software. Here are a few things you need to look out for in a CRM software that is HIPAA compliant.
- Make sure there are different levels of security provided for every user. Are you aware of who has access to sensitive data? In case a person who is an employee does not need access your CRM should not provide it.
- Also, make sure that there are various security levels for DBs and records. The good security systems classify every piece of data for a certain degree of protection. This ensures that only people having the right authorization can access the data.
- Perform a background check of the vendor to verify his reviews and references. Cybersecurity cannot be guaranteed completely and in most cases, vendors boast about the clients. Check out the case studies, proven successes, and high-value clients in every field. Most importantly lookout for people that have worked in the healthcare business.
- Ask for the best cybersecurity practices as all providers should be aware of the fundamental security principles. They should also be able to explain security measures such as encryption, patches, and two-factor authentications. High-quality cybersecurity pros know their subject well.
3. Take help from HIPAA compliance experts: The errors in HIPAA compliance can result in hefty fines and interruptions. If you are looking to be successful as a marketer in the field of healthcare there is no need for a degree in cybersecurity laws. But you need to know about the possible liabilities.
The experts working at CRM Solutions USA are aware of the HIPAA regulations inside out. It is because of their reliability they are a certified company. They will also automate the content that is developed on their platform and they are committed to improving security levels and keeping their clients abreast of the latest developments. Contact them today especially if you live in the Clearwater, FL area.